ONWEB24 - CUSTOMER REFUND POLICY
ONWEB24 - CUSTOMER REFUND POLICY
Last updated: February 17, 2026
All OnWeb24 customer payments are handled by Paddle (Merchant of Record). Paddle manages checkout, charges, invoicing, and technical execution of approved refunds.
1) "14-day, no-questions-asked" guarantee (first purchase)
If this is your first purchase of an OnWeb24 customer plan (monthly or annual), you may request cancellation and a full refund within 14 days of the initial transaction, no questions asked.
2) What the guarantee includes
- time window: 14 days from the first transaction;
- amount: full refund of the first paid billing cycle, including refundable taxes under applicable rules.
3) What is not automatically included
Subsequent renewals are not automatically covered by the same guarantee, except:
- mandatory rights under applicable law;
- specific commercial approval on a case-by-case basis.
4) How to request a refund
Option A (recommended):
- use Paddle buyer support with checkout email and order ID.
Option B:
- write to support@help.onweb24.com including:
- checkout email;
- Paddle order ID/receipt (if available);
- purchase date;
- reason (optional within the first-purchase 14-day window).
5) Subscription cancellation
You may cancel at any time:
- from account area (if available), or
- from the management link in Paddle communications.
Cancellation stops future renewals. Access remains active until the end of the paid period, unless a refund is approved.
6) Refund crediting
Approved refunds are issued by Paddle to the original payment method, where technically possible. Timing depends on payment network and bank.
7) Anti-abuse exceptions
The standard first-purchase 14-day guarantee remains valid. Anti-fraud/anti-abuse checks on payment and refund are mainly handled by Paddle under its own processes and policies. OnWeb24 cooperates with Paddle for reasonable checks when needed.
8) Legal rights
This policy supplements and does not limit mandatory consumer rights under applicable law.